VIP DISCLAIMER: All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email info@237global.com. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received your package information within three days (3) of the concert date, please email info@237global.com. TICKET EVENT INFORMATION: - This event is UPSTAIRS - This event is 17+ - All sales final, NO refunds or exchanges, events are rain or shine. - Door times are subject to change without notice. - Tickets purchased at box office will be inclusive of fees. - Once you’ve purchased, you will receive an order confirmation email from See Tickets on behalf of ‘Beat Kitchen’ or 'Subterranean' with your eTicket(s) attached. - We accept physical IDs or official digital IDs. Photos or screenshots of an ID are not accepted. *IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation or have any other technical ticketing-related issues with your order, click here to access the See Tickets help center. We take pride in creating a space where everyone feels welcome and safe, and we strive to provide accommodations for all guests to the best of our ability. While we commit to doing everything in our power to accommodate when given advanced notice, there is no elevator or ramp available to our upstairs ballroom. Guests who require accessibility accommodations should contact us at info@subt.net. Staff can provide assistance when possible. If you have tickets to an upcoming event and require special accommodations, or have questions, please contact info@subt.net at least one week prior to the event. More information can be found here on our FAQ page.