INFORMATION WHAT IS HOLIDAY ROAD ? Holiday Road is the premiere holiday experience. Expect to see some larger than life holiday displays, thousands of lights, Santa and Mrs. Claus, Elves, countless candy canes and all of your favorite holiday cheer! WHEN IS HOLIDAY ROAD? Holiday Road takes place from November 28th to December 27th. We open our preshow at 5:00pm and close at 9:00pm. Designated time slots for entry start at 5:00pm every 30 mins and end at 8:00pm. Advanced ticket purchase is required. HOW LONG DOES THE EXPERIENCE TAKE TO SEE? The trail itself is a 1 mile long walking trail and it is self-guided. Visitors are welcome to experience the attractions at their own pace. Most guests spend one to one and a half hours in total on the grounds engaging in both our preshow area and the walking trail. Enjoy a variety of food and beverages, capture those instagramable moments, join in the fun with interactive experiences or visit “Holiday Bar” for a seasonal cocktail to take with you on the trail! WHERE IS HOLIDAY ROAD LOCATED? KING GILLETTE RANCH 26800 Mulholland Hwy Calabasas, CA 91302 (Entrance located on Wickland Road and Mulholland Hwy) DOES HOLIDAY ROAD HAVE FOOD AND BEVERAGES? Food and beverages will be available for purchase on site from a rotation of LA’s top food trucks and vendors. We will be serving hot and cold seasonal beverages. There will also be seasonal alcoholic drinks for purchase for those 21+ years of age at our Holiday Bars. DOES HOLIDAY ROAD HAVE RESTROOMS? Yes, there are bathrooms located in multiple areas of the grounds. They are located in our parking lot, our pre-show and out on the trail for use. IS THE EVENT FOR ALL AGES? ALL ages are welcome to attend our event and there is truly something to enjoy whether you are old or young. WHAT IS THE REFUND POLICY? All tickets are non-refundable. HOW CAN I CONTACT THE ORGANIZER WITH ANY QUESTIONS? WHAT ARE MY TRANSPORATION/PARKING OPTIONS FOR GETTING TO AND FROM THE EVENT? Self-parking is available on site for purchase through the TIXR site after selecting your tickets and prior to check out. You will need a parking pass to park on-site. IS THERE SECURITY AT HOLIDAY ROAD? Yes. Attendees will pass through a security checkpoint prior to entering our activation zone. Please downsize any purses or bags you are bringing with you. All bags will be searched. IS HOLIDAY ROAD ADA ACCESSIBLE Yes our property is ADA accessible and has ADA restrooms located on site. Please be mindful that there are a few different terrains on the grounds of King Gillette Ranch that you will traverse including dirt and asphalt. Our trail has seating in our pre show zone and a rest stop halfway through the walking experience. CAN I BRING MY DOG TO HOLIDAY ROAD? Generally, there are no pets permitted on the grounds of King Gillette Ranch, only service animals. CAN I TAKE PICTURES AND VIDEO? Yes! We encourage all of our guests to take photos and videos, post on social media and share their experience with family and friends! FOLLOW US: Instagram: @holidayroad Facebook: @holidayroadusa Twitter: @holidayroadusa Be sure to tag us! @holidayroad #holidayroad IS SMOKING PERMITTED ON THE GROUNDS? Smoking of any kind is NOT permitted anywhere on the grounds. WHAT HAPPENS IF THERE IS SEVERE WEATHER? The event will operate in rain, snow or sunshine. We will only close the event if the grounds are deemed unsafe due to severe weather conditions or damage to our infrastructure or parking lot. Tickets are non-refundable, but in an emergency closure scenario, we will make every effort to exchange your tickets for another available date. Website: https://holidayroadusa.com/ Instagram: @holidayroad Facebook: @HolidayRoadUSA Twitter: @HolidayRoadUSA TICKETS HOW MUCH ARE TICKETS? Tickets are $24.99 and up depending on the day you attend and the time of the season. Your ticket is valid for 1 person each. Children 2 years and under are free and do NOT require a ticket. Please be sure to purchase a ticket for every other individual you are attending the show with. In addition to your Admission Tickets be sure to purchase your Parking Pass to access our parking lot. If you are being dropped off to the show you do NOT need a Parking Pass. DO I HAVE TO BRING MY PRINTED TICKET TO THE EVENT? We encourage you to have your digital ticket ready for scanning on your TIXR app or alternatively, print a copy of your ticket for scanning upon arrival. WHY DO I HAVE TO CHOOSE A TIME WHEN I PURCHASE A TICKET? We allow only a certain number of people to enter the event per time slot as there is a limited capacity and number of tickets we can extend for each time listed. WHEN SHOULD I ARRIVE FOR THE TICKET TIME PURCHASED? **YOU MUST BE PRESENT AT CHECK-IN DURING YOUR ARRIVAL WINDOW BELOW OR YOU WILL BE TURNED AWAY AND NO REFUND WILL BE PROVIDED** 5:00pm Ticket- Arrival Window (4:30pm- 5:00pm) 5:30pm Ticket- Arrival Window (5:00pm- 5:30pm) 6:00pm Ticket- Arrival Window (5:30pm- 6:00pm) 6:30pm Ticket- Arrival Window (6:00pm- 6:30pm) 7:00pm Ticket-- Arrival Window (6:30pm-7:00pm) 7:30pm Ticket- Arrival Window (7:00pm - 7:30pm) 8:00pm Ticket- Arrival Window (7:30pm – 8:00pm) CAN I ARRIVE EARLY? You can arrive up to 30 minutes prior to their time slot for the evening. You will be allowed to access the trail for the ticket time you purchased. CAN I BUY TICKETS AT THE DOOR? No tickets will be available for purchase at the door, you must purchase all tickets in advance online. We encourage you to visit the website frequently as additional ticket allotments may be released. ARE TICKETS REFUNDABLE? All tickets are non-refundable. CAN I CHANGE MY TIME SLOT? Unfortunately no, you may not change your time slot for a purchased ticket. IS IT OK IF THE NAME ON MY TICKET OR REGISTRATION DOESN'T MATCH THE PERSON WHO ATTENDS? Yes, each ticket has its own QR code for entry. Each person must have a ticket, it’s not necessary to match the name to the attendee.PROHIBITED ITEMS You and your belongings may be searched upon entry. If you violate and of the below guidelines, Holiday Road reserves the right to refuse entry or remove you from the event without refund. NO Large Backpacks NO Illegal Drugs or Paraphernalia NO Weapons NO Knives NO sticks, poles, bats or clubs NO Items that resemble a weapon NO Firearms NO Outside Food or Beverage NO Fireworks or Sparklers NO Glass NO Drones NO Laser pointers NO Animals unless specifically marked as a service animal NO Commercial/professional audio/video recording equipment and/or tripods NO T Shirts or clothing with vulgar language or phrasing