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NEW POLICIES REGARDING COVID-19 + BAGSWe are requiring attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination prior to entry for live events at The Factory in Deep Ellum and/or The Studio at the Factory.
All guests are required to provide proof of a negative COVID-19 test taken within 72 hours of the event. Approved tests include molecular, PCR or antigen results administered by an official testing center. Home testing kit results will not be accepted for entry.
In lieu of a negative COVID-19 test, you may choose in your sole discretion, to provide proof of vaccination. We will accept physical vaccination cards, digital proof of vaccination, or photocopies of official vaccination records.
Please see our COVID-19 Page for additional information and details.
To reduce staff contact with guests' belongings and enhance public safety, we have modified our bag policy by limiting the size and style of bags allowed into the venue. Click here to review our updated bag policy.
There are no refunds and no exchanges on any ticket(s) purchased for The Factory in Deep Ellum concerts or events
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